O or communicate through written words, it is worthwhile to analyze your first hearing. This will help to ensure that the message has been received, and provided they meet the goals you set.
1. Create a profile of your audience
Particularly important when the communication outside the department or organization. Try the size of the public to determine their areas of responsibility. It is also useful to know all the cultural or linguisticexists.
Communication to a wider audience typically involves a more formal style and format. Smaller groups, on the other hand, perhaps more at ease with an informal approach. In both cases, your message tailored to their needs. Human resources managers, for example, other information such as supervisors of production.
Public to share your knowledge to understand your material with little effort. Those with different specialties may require additionalbasic information. Although it may be boring some of the public, a problem worse is to let others totally confused. Your goal is for everyone to understand your message.
Communicate with different cultures and languages require special care. Reduce the use of idioms, jargon and slang. In addition, your hand gestures and body language to see. A common gesture in the United States may be offensive to someone from another country. Consult a specialist if you are concerned about howYour gesture can be observed.
2. Level of public reaction
The impact of the message must decide how to present information. If the message is a positive or neutral tone, you can offer your advice in a simple, and the beginning of your message.
If you need to deliver bad news (closure of facilities, from high prices, and the like), provide further evidence, and gradually ease into the material most likely to lead to a negativereaction. Sure that the public understands the reasons for your decisions and proposals.
Also anticipate the needs of decision makers and provide all the necessary information. This could include profit / loss of data, production quotas, the cost of utilities, and so on.
3. Anticipate and address the issues
After processing your message, looking for any gaps that may generate problems. Ways to find more information in your material without affectingyour message. Follow-up with an e-mail or a memo, if necessary. The examination of a person outside the department may have specific problems or questions to identify.